Thank you for shopping at Fertility Essentials. We strive to provide high-quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we’re here to help.
Returns
You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us at [email protected] or by mail at:
Fertility Essentials 1113 Old Evergreen Drive Durham, NC 27704
Damaged or Defective Items
In the unlikely event that your item arrives damaged or defective, please contact us immediately at [email protected]. We will work with you to arrange a return, replacement, or refund as quickly as possible.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
Fertility Essentials 1113 Old Evergreen Drive Durham, NC 27704
Exceptions
Certain types of items cannot be returned, such as perishable goods. Please contact us if you have questions or concerns about your specific item.
Policy Changes
We reserve the right to update or change our Refunds & Returns Policy at any time. Any changes will be effective immediately upon posting the updated policy on the website.
By shopping with Fertility Essentials, you agree to abide by the terms and conditions outlined in this Refunds & Returns Policy.
Thank you for choosing Fertility Essentials. We appreciate your business!