Returns Window
Contact us within 30 days of delivery. Products must be unopened, unused and in original packaging.
Refund Process
Upon receipt, items are inspected and you will be notified of the return status. If your return is approved, we will initiate a refund to your original method of payment. Credit will appear within a timeframe determined by your card issuer's policies.
Shipping Responsibility
Customers are responsible for paying return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will not be included.
Damaged or Defective Items
In the unlikely event that your item arrives damaged or defective, please contact us immediately. We will arrange returns, replacements, or refunds promptly at no additional cost to you.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please email us at [email protected] and send the item to the address below.
Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods. Please contact us if you have questions about whether a specific item is eligible for return.
Policy Updates
We reserve the right to update or change our Refund & Returns Policy at any time. Changes take effect immediately upon posting on our website.
Contact Us
Fertility Essentials
Email: [email protected]
90 Deedaw Lane, La-Nkwantanang-Madina, Ghana
Ghana Post GPS: GN-014-7367